Simplifying Returns: How aeropost Has Your Back for International Purchases

What is aeropost's Return Service?

What’s the Process for Returning an International Parcel?

• Get Your RMA: Reach out to your supplier to obtain an RMA that’s valid for at least 15 business days. If they can provide a return label, even better! If the supplier does not provide a return label, the responsibility for shipping costs falls to the customer.
• Complete Necessary Forms: Fill out the U.S. Postal Service Form 1583, which is provided by the aeropost agent or can be downloaded from your aeropost account, you only have to log in and go to the “Account” section. Once on your Account, scroll down to Documents and download the 1583 File.
  
• Identification: Supply a valid government-issued photo ID.
• Prepare for Return: With everything in hand, return your package to the nearest experience center. If you need information about whether your package can be returned, you can reach out to our Customer Service Team, who’ll help confirm if you can return your package with us!

What Our Return Service Covers

• Returning to the Supplier: Your item will be returned to the original supplier’s address through aeropost, ensuring safe transit.
• Lost Shipments Before Miami Delivery: If your merchant’s delivery company certifies that a package was sent to 1 aeropost Way + (Customer account number), Miami FL 33206 but never arrived, the Return Service has you covered.
• Lost Shipments in Miami: If your shipment is confirmed as lost after it reaches aeropost’s Miami warehouse and is logged into our system, we will cover the verified value of the lost items.
• Valuation Checks: Imports are valued based on the invoice provided at the pre-alert. In case of missing invoices, we can’t cover customs overvaluations, so it’s best to ensure all documentation is in place!

Important Conditions and Exclusions

• Applicable Only for aeropost Shipments: The Return Service applies exclusively to packages shipped through aeropost to our Miami address: 1 aeropost Way + (customer account number), Miami FL 33206. If a package is mistakenly delivered to a different address, whether due to a customer or carrier error, we won’t be able to cover it. To keep things simple and stress-free, just remember to double-check the address before shipping!
• Exclusions: Certain items, such as stamps, jewelry, perishable goods, and firearms, are excluded from the Return Service. For a complete list, you can contact our customer service team or check the restricted items section of our website.
• Damaged or incomplete Packages: Claims for damaged or incomplete packages should be made within 10 business days after:
  
  
  • Delivered to the Customer in an aeropost Experience Center (Package Status: Ready for Pickup)
  • Ready for Pickup in aeropost Smart Locker.
  • To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
  • Stored in Warehouse: Pending Payment for Delivery.

Where Can You Return Your Merchandise?

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