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aeropost Terms & Conditions

Updated on June 11, 2026

aeropost

Welcome to aeropost. By using our website, you agree to comply with and be bound by the following terms of use. Please review these terms carefully. If you do not agree with these terms, you should not use this website. The term “aeropost”, “we” or “our” refers to aeropost. The term “you” refers to the user or visitor of our website.

aeropost is a company incorporated in the United States that offers a logistics service. For such purposes, aeropost may use the following logistics operators:

Aeropost De Guatemala SA., Aerocasillas De El Salvador SA, Aerocasillas SA, Aeroshop Colombia SAS, Aeropost Chile, SA, Metropolitan Services Inc., Aeropost Trinidad Limited, Tortola Express Limited, EHS Freightliner LTD, Twinkle Enterprise, Postlink Services, SA, Aeropost Network SAC, Mailpac Group Limited.

MY ACCOUNT

If you use any of aeropost’s services, you are responsible for maintaining the confidentiality of your account number and password and restricting access to your computer. You accept full responsibility for all activities that occur under your account or password. aeropost does not sell to or provide services for minors, and in the event that accounts are opened by minors, aeropost reserves the right to cancel or permanently close them. aeropost does not discriminate based on race, ethnicity, nationality, religion, gender identity, or sexual orientation.

Accessing, browsing, or using the aeropost website or services implies your acceptance of all the terms and conditions of this agreement; please read them carefully.

REGISTRATION

To ensure the protection and security of our users, validating identification is a mandatory requirement when creating an account on our platform. This measure allows us to verify the authenticity of the information provided and ensures that the service is used only by duly authorized individuals. By accepting these terms, the user consents to the necessary identity verifications, which may include requesting additional documents to verify personal information and/or a photograph of their ID or identification document.

COMMUNICATION

When you use our services, website, chat function, emails, messages through electronic platforms, WhatsApp, or SMS, you are communicating electronically with us at aeropost.

By accepting our Terms and Conditions, you give your informed and explicit consent to receive from aeropost:

  • Electronic communications and/or telemarketing.
  • Updates on agreements, news, and notices.
  • Notifications that we send electronically through platforms, specifically through social networks (WhatsApp or similar) and SMS.

Our communications require your acceptance to comply with the legal requirements established by the platforms of electronic communication providers, so only in this way do you confirm your approval to receive notices, inquiries, and/or confirmations of the imports or purchases you make.

In this regard, aeropost may communicate with its customers using the following platforms:

  • Email
  • App Notifications
  • SMS
  • WhatsApp
  • Calls
  • Website

We will periodically send you newsletters and/or free messages that directly promote the use of our site or services. When you receive newsletters or promotional communications from us, you can indicate a preference to stop receiving further communications and will have the opportunity to “unsubscribe” by following the unsubscribe instructions provided in the email you received, in “My Account” section, or by contacting us directly (see the contact information mentioned above). Despite your indicated preferences, we may still send you communications related to the status of your packages and the service, including notices of any update to our Terms of Use or Privacy Policy.

Opting Out of Mobile Messages

We may send you messages, including advertisements, through SMS, WAP, or mobile services. You can opt ou of receiving these messages from us in the following ways:

  • Reply “Stop” to the SMS you received.
  • Go to “My Account” section and disable notifications.

Unlinking Social Media

Check the privacy settings of the social media platform to determine how you can adjust our permissions and manage the interactivity between the services and your social media account.

MIAMI PARCEL RECEIPT AND HANDLING SERVICE

Logistics Operators

The logistics operators authorized to provide the "Miami Processing" service ("the Miami address") are the following:

Aeropost De Guatemala SA., Aerocasillas De El Salvador SA, Aerocasillas SA, Aeroshop Colombia SAS, Aeropost Chile, SA, Metropolitan Services Inc., Aeropost Trinidad Limited, Tortola Express Limited, EHS Freightliner LTD, Twinkle Enterprise, Postlink Services, SA, Aeropost Network SAC, Mailpac Group Limited.

Receipt and Handling of Parcels in Miami

Each tracking number represents an individual package (“Shipment”), even if the shipment includes multiple items and/or documents. Each individual piece of a multi-piece shipment will be treated as a separate shipment and will be charged according to aeropost’s service rates.

aeropost reserves the right to refuse acceptance of any shipment if it is found to have been opened, tampered with, or damaged prior to its arrival. aeropost provides transportation services on a per-shipment basis and offers a Consolidation Service for packages associated with the same invoice and registered under the same customer account. This service is subject to an additional fee, which may be consulted at https://aeropost.com//en/rates. aeropost does not transport cash, illegal drugs, or any other items prohibited or restricted under the laws of the United States of America or the destination country. aeropost is obligated to report any such violations to the appropriate governmental authorities.

To avoid delays in service, aeropost reserves the right to assign a market value to any unpre-alerted item that does not come with a document (invoice) indicating its value at the time of inspection at our operations center in Miami. In the event that the value declared by the customer is lower than the market value of the item and this results in a value adjustment by a local customs inspector, aeropost will transfer the amount of the adjustment and any penalties incurred due to a customs misdeclaration.

Shipments may be held at the Miami address for up to sixty (60) calendar days due to, among other reasons, unpaid invoices, lack of payment, additional preparation for the shipping process, or receipt of shipments with errors in the recipient’s name, address, and aeropost account number. aeropost reserves the right to destroy or dispose of, at its sole discretion, any shipment that has not been claimed, or has been for more than sixty (60) calendar days at the Miami address or at aeropost facilities in the destination country.

aeropost transport shipments from the Miami address to your final destination, including customs service and delivery to the customer. These services are charged according to the rate table published on aeropost.

Compliance for Cargo Reception and Handling Services in Miami

aeropost complies with all applicable laws of the United States of America and the destination countries when providing aeropost Services. To enable such compliance, you agree to provide aeropost with legal and accurate information regarding your name, address, phone numbers, email and payment information when necessary. You, the Customer, also agree to:

  • Complete USPS Form 1583.
  • Provide two (2) forms of identification, one (1) valid government-issued photo ID.
  • Authorize aeropost to review and inspect all shipments, packages, and cargo.
  • Allow U.S. Customs and Border Protection to inspect and confiscate prohibited items outside of the U.S.

You agree that aeropost complies with U.S. security regulations when processing and preparing materials for air shipment, including the transportation of hazardous materials, which may incur additional costs.

Do not ship restricted or prohibited items, as included here: https://aeropost.com//en/restricted. This list is determined by both U.S. export restrictions and regulations and the import restrictions and regulations of the destination country.

Obtain and pay for any additional permits required by legislation for the import of specific items, as required by local authorities.

When using the Miami address, you must use the purchase invoice to declare the value and description of the product being shipped so that we can submit the customs declaration.

According to the regulations of the Transportation Security Administration (TSA), if a package contains physical documentation that differs from the documentation provided by the customer, aeropost will use the physical documentation to process the package.

When using the Miami address option, you, the Customer, are solely responsible for paying any taxes, fees, charges, or fines imposed by customs authorities due to an erroneous declaration of value, or any penalties imposed by customs authorities for falsifying information or sending prohibited items.

Correspondence

aeropost is recognized as a Commercial Mail Receiving Agency ("CMRA") by the United States Postal Service ("USPS") and is required to comply with all applicable USPS regulations. Effective as of the date of this update, only mail classified as Priority Mail will be accepted at our physical address: 9950 NW 17th St, Ste 102, Doral, FL 33172, USA. Mail of any other type or postal classification will not be processed at this address. Please note that not all mail is exempt from duties and taxes. Certain types of mail, including but not limited to magazines, promotional materials, and books, may be subject to customs duties and taxes. The Customer shall be solely responsible for the full payment of all transportation charges, duties, taxes, and any other applicable fees incurred.

aeropost defines spam as prepaid sponsored mail delivered through the United States Postal Service, including, without limitation, unsolicited promotional materials and free catalogs. aeropost will issue a credit to the Customer's account for spam based on its weight. To receive such credit, the Customer must return the spam item to aeropost.

Oversized Cargo

Airlines classify a package as oversized when any of its length or width dimensions reaches or exceeds 125 inches. In cases where the dimension reaching this threshold is the height, the classification will depend on whether the cargo can be transported in a horizontal position.

If the cargo cannot be positioned horizontally, its acceptance and handling will be subject to the technical specifications of the aircraft used by the airline, including the capacity and configuration of its cargo compartment.

Cargo classified as oversized will incur additional charges. Such charges will be communicated to the Customer prior to shipment for review and approval.

MIAMI AND DESTINATION COUNTRY PROCESSING FEES

Rate Modification

aeropost reserves the right to modify, adjust, or update the fees applicable to its services at any time and without prior notice. Any changes to the fees shall become effective as of the date they are published through aeropost's official channels or implemented in its billing systems, as applicable. The continued use of the services by the Customer following any fee modification shall constitute acceptance of such changes.

Current Rates

aeropost provides Customers with an updated , which can be accessed by visiting aeropost.com and selecting their respective country.

Packages received at the Miami address may be subject to additional charges related to value-added services requested by the Customer, transportation to or within the destination country, and customs duties, taxes, and fees as determined by the applicable local authorities.

aeropost shall perform all necessary customs clearance procedures, without prior authorization from the Customer, for all shipments with a CIF value of less than $1,000 USD. If the shipment exceeds this amount, aeropost will request authorization and an advance payment from the Customer prior to clearing the item through Customs. aeropost delivers and processes all requirements regarding permits and tax exemptions in accordance with the legislation of each respective country.

aeropost shall not be held liable for any additional charges imposed by any financial institution or payment platform selected by the Customer to pay for Aeropost services. This includes, but is not limited to, interest accrued on credit cards used to make payments to aeropost whose delivery exceeds the standard billing cycle. Furthermore, aeropost shall not be responsible for any fees or charges applied by the payment platform for executing international transactions through aeropost, "My Account", or other merchants.

Additional Services

aeropost offers additional services, which are visible at along with their respective costs. Additional services may be requested by the customer through official customer service channels, taking into account the value of the service and its terms and conditions.

REFUNDS, RETURN SERVICE, AND WARRANTIES

Return Service

aeropost offers the service known as Return Service, where the customer can, through our company, process the return of purchases made abroad. For this, the customer must have the document called Merchandise Return Authorization, hereinafter referred to as RMA, issued by their Supplier abroad. The Return Service covers the reimbursement of the payment made by the Customer for transportation, customs processing, and import duties.

The Return Service is valid in all delivery areas of aeropost. Our Return Service covers up to USD $10,000.00 (ten thousand U.S. dollars) based on the declared value of the item at the time of the pre-alert of the package or the documentation provided for customs processing.

The base value for any reimbursement or coverage shall be the value declared to and accepted by the customs authority in the destination country, which shall in all cases prevail over the supplier's invoice value.

In the event of a discrepancy between the value declared to the customs authority and the supplier's invoice value, the value that shall prevail as the basis for any reimbursement or coverage will be the value accepted or assigned by the customs authority in the destination country. No claims based on invoice values higher than the value declared to or accepted by customs shall be recognized.

On the other hand, if there are overvaluations made by customs in the destination country due to the absence of the invoice that the Customer was supposed to provide in the package’s pre-alert, they will not be covered by the Return Service Program or by aeropost.

To execute the return and/or refund of packages imported through our Miami Processing Service ("the Miami address"), it is strictly necessary that the Client:

  • Provide the return authorization from the Provider, known as RMA (Return Merchandise Authorization), with a minimum expiration date of 15 calendar days, preferably with a return label. In the event that the seller does not provide a return label, it is at the client's own risk. If the final address is not a valid address or if the final contact information for delivery is incorrect, and therefore delivery cannot be successfully made, the package will be abandoned in the destination country, and aeropost will not be responsible for the cost of the item.
  • Complete the U.S. Postal Service Form 1583 (a form that must be provided by the aeropost Agent).
  • Provide one (1) valid government-issued photo ID.

Once these requirements are met, the Return Service program will proceed to review and verify, based on customs records, the weight of the items, and photographic records, that the package(s) returned by the Customer are the same as those received through our service. If everything is in order, the return process will continue; otherwise, the customer will be contacted to resolve any issues.

Return Service Coverage

The Return Service includes and is covered solely for:

  • Merchandise received in the United States at the address: 1 aeropost Way + (Customer account number), Miami FL 33206.
  • Returns sent to the original supplier's address of the merchandise and transported by aeropost.
  • Lost shipments that fail to arrive at the Miami address, provided that the merchant's delivery company certifies delivery to the address: 1 Aeropost Way + (Customer Account Number), Miami FL 33206.
  • The proven value of lost shipments once they enter the aeropost warehouses in Miami and are logged into the aeropost system.
  • The Return Service does not cover shipments to third-party addresses within or outside the United States. Any shipment to a different address than the original supplier will incur additional charges for the Customer.

Note: Packages delivered to an address other than 1 Aeropost Way + (customer account number), Miami FL 33206, whether due to an error by the customer or the carrier, are not covered by this return policy, and aeropost is not responsible for any damage or loss that may occur as it is beyond our control.

Items Prohibited or Detained by Authorities

The Return Service coverage shall be automatically voided, with no right to reimbursement, in any of the following cases:

  • The package contains items that are prohibited, restricted, or incorrectly declared before the customs authority.
  • The package is detained, confiscated, seized, or destroyed by a customs, governmental, or security authority, either in the United States or in the destination country, for any reason arising from the nature or incorrect declaration of its contents.

In such cases, aeropost shall assume no liability whatsoever for the value of the item, shipping charges, or associated customs procedures.

Declared Value as the Basis for Coverage

For the purposes of any claim or reimbursement under the Return Service, the value declared to and accepted by the customs authority of the destination country shall constitute the sole insurable and reimbursable value. This implies the following:

  • The maximum amount of any reimbursement shall be limited to the value accepted or determined by customs at the time of the importation process, even if the supplier's original invoice reflects a higher value.
  • No claims shall be recognized in cases where the Customer has declared a value lower than the actual value before customs and seeks to obtain a reimbursement based on the actual or invoice value.
  • The under-declaration of a shipment's value, whether deliberate or accidental, automatically disqualifies the Customer from receiving compensation above the value declared to customs.
  • aeropost shall not be held liable for any fiscal, customs, or legal consequences arising from an incorrect declaration of value made by the Customer.

This provision applies without exception, regardless of the customer service channel used, the type of shipment, or the reason for the claim.

Place to Return the Merchandise

The Customer agrees that, regardless of where they received their import —whether at an Experience Center (aeropost Store), Delivery Route (Home Delivery or Office Delivery), or aeropost Smart Locker— merchandise returns will only be requested and processed at our Experience Centers (aeropost Stores). If additional Experience Centers become available for receiving returns, aeropost will promptly inform the Customer to facilitate this process.

Special delivery conditions apply to the return of automotive parts and spares; products are required to be clean, free of grease, oil, and fuels, and, where applicable, appropriately packaged for air transportation.

aeropost reserved the right to return the package to the Provider or refund the Customer the value declared by them, as long as there is a valid RMA with a minimum expiration of 15 calendar days. This applied for up to one calendar year (from date to date) after:

  • Delivered to the Customer in an aeropost Experience Center (Package Status: Ready for Pickup
  • Ready for Pickup in aeropost Smart Locker.
  • To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
  • Stored in Warehouse: Pending Payment for Delivery.

In the event that a return is processed, and the manufacturer sends a new item, the Customer will be responsible for assuming the duties and associated charges as if it were a new shipment, since aeropost has refunded the shipping charges and import taxes of the original product. Furthermore, it is the Customer’s responsibility to provide the invoice with the actual value of the product, even if it is related to a warranty from the original supplier, as it is not possible to internationalize or import goods with a zero value according to the customs regulations of the country.

aeropost only accepts claims for incomplete or damaged shipments up to 10 business days (Monday to Saturday) after:

  • Delivered to the Customer in an aeropost Experience Center (Package Status: Ready for Pickup)
  • Ready for Pickup in aeropost Smart Locker.
  • To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
  • Stored in Warehouse: Pending Payment for Delivery.

Claims for lost items can be made through any Customer Service channel.

To verify the loss of a shipment that has not entered aeropost’s system, the customer must provide proof of delivery issued by the seller’s logistics operator, verifying the delivery of the package to our facilities (1 aeropost Way + [Customer Account Number], Miami FL 33206), if delivery is confirmed by the logistics operator, a credit will be issued to the customer’s aeropost account or through the available payment options in the destination country, according to their choice.

The Return Service is also available for the "Smart Weight" service under a customized quote in countries where this service is provided. To request a quote, the Customer must contact the aeropost Customer Service team through the official service channels.

Merchandise Exclusions and Conditions

aeropost is not responsible for: packages containing stamps, jewelry, gems or raw precious metals, coins, checks, debit or credit cards, gift cards, manuscripts, stocks, firearms and their parts and accessories, tickets or travel vouchers of any kind, automobiles, models of ships, planes, or architectural models (scale models), perishable goods of all kinds, neon signs, antiques, and any other restricted or prohibited items, as specified in the following link: . If the Customer received, purchased, or requested their shipment, they did so at their own risk.

aeropost does not cover claims for the opening, confiscation or destruction of packages by customs authorities, both in the United States of America and in the destination country. The shipment of prohibited or incorrectly declared items shall immediately invalidate all coverage, including the Return Service, without entitlement to any reimbursement whatsoever.

Misuse of the Program, Fraud, and Consequences

aeropost reserves the right to take the actions described in this section upon any evidence or reasonable suspicion of misuse, abuse, manipulation, or fraud related to any aeropost services, including but not limited to the Return Service, the Miami Processing Service, Smart Weight, and any other program or benefit offered by aeropost. This includes, but is not limited to:

  • Repeated under-declaration of shipment values to the customs authority.
  • Submission of fraudulent claims, including falsified, altered, or non-corresponding invoices for the claimed shipment.
  • Misuse of the return or reimbursement process, including the return of items other than those originally received.
  • Incorrect declaration of package contents, including prohibited or restricted items.
  • Any other conduct in bad faith intended to obtain an undue benefit through aeropost programs or services.

Applicable Consequences:

  • First Instance: Denial of the specific claim or coverage involved. Once the misconduct is proven, the decision shall not be subject to appeal.
  • Repeated Conduct: Temporary suspension of the Customer's account and restriction of access to the Return Service and other aeropost coverage programs.
  • Severe or Systematic Conduct: Definitive termination of the Customer's account and reporting to the competent authorities, where applicable under prevailing legislation.
The determination of the applicable level of consequence shall be made by aeropost in a reasonable manner, considering the severity, frequency, and impact of the conduct. The Customer will be notified of any measure adopted through the communication channels registered to their account.

Refunds

Refunds related to the Returns Service will be processed primarily through the same payment method used by the Customer for the initial payment or as a credit to the Customer's aeropost account.

In all cases, the reimbursable amount shall be subject to the limitations established in the "Declared Value as the Basis for Coverage" section of these Terms and Conditions.

SUSPENSION OF SERVICE

aeropost reserves the right to refuse any service, cancel any account, remove or edit content, refuse to accept packages, or cancel orders at its sole discretion. If there is any suspicion that an account is fraudulent, unethical, or illegal, whether due to the handling of stolen property, stolen identities or credit cards, or involvement in other illegal activities, including but not limited to document forgery, aeropost will report it to the appropriate authorities. aeropost reserves the right to provide information about accounts, users, and packages to the Authorities, the original merchant, or any other involved party, at aeropost's discretion.

You can cancel your Account with aeropost at any time by stopping the use of aeropost's Services. The Customer will be responsible for any outstanding payments, including abandoned packages, which must be paid immediately upon termination of the service.

TRADEMARKS

The graphics, logos, page headers, button icons, scripts, and service names that appear or are available through aeropost's Services are trademarks or represent the commercial image of aeropost in the United States of America and other countries. aeropost's trademarks and commercial image may not be used in any way that could cause confusion among users or that could disparage or discredit aeropost. All other trademarks not owned by aeropost and available through aeropost's Services are the property of their respective owners, who may or may not be affiliated with, related to, or sponsored by aeropost.

LICENSES AND ACCESS

Subject to compliance with these Terms and Conditions, as well as payment of the applicable price, aeropost or its content providers grant you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use aeropost's Services for personal, non-commercial purposes. This license does not include any right of resale or commercial use of any aeropost Services or their contents; any right to compile or use any product lists, descriptions, or prices; any right to make any derivative use of aeropost Services or their contents; to download or copy any account information for the benefit of another company; or the use of data mining tools, robots, or similar processes, nor the application of reverse engineering systems or processes.

aeropost and its licensors, suppliers, publishers, rights holders, or other content providers reserve any rights not expressly contained in these Terms and Conditions. Reproduction, duplication, copying, selling, reselling, or exploiting any kind of aeropost Services or any part thereof for commercial purposes is not permitted without our prior written consent in each case. It is also prohibited to place or use placement techniques to introduce any trademark, logo, or other copyright-protected information (including images, text, page designs, or formats) of aeropost without the corresponding prior written consent. The use of meta-tags or any other "hidden text" using aeropost's names or trademarks without our prior written consent is not allowed. You may not misuse aeropost Services. You are only allowed to use aeropost Services legally. Any breach by you of these Terms and Conditions will result in the termination of the licenses granted by aeropost.

EXCLUSIONS OF WARRANTIES AND LIMITS ON OUR LIABILITY

aeropost Services and all other information, content, materials, products (including the Website and software), and other services included and/or made available through aeropost Services are offered "as is" and "as available" unless otherwise stated in writing. aeropost makes no representations or warranties, express or implied, regarding the operation of aeropost Services or the information, content materials, products (including the website and software), or any other materials made available through aeropost Services, unless otherwise stated in writing. You expressly agree that your use of aeropost Services is at your own risk.

To the extent permitted by applicable law, aeropost disclaims any warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. aeropost does not warrant that aeropost Services, the information content, materials, products (including software), or other services included or made available through aeropost services, aeropost administrators, or electronic communications sent from aeropost are free of viruses or other harmful components. aeropost will not be liable for any damages of any kind arising from the use of any Amazon service, or any information, content, material, product (including software), or other services included or made available through any aeropost services, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

The laws of some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

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