REGISTRATION

To ensure the protection and security of our users, validating identification is a mandatory requirement when creating an account on our platform. This measure allows us to verify the authenticity of the information provided and ensures that the service is used only by duly authorized individuals. By accepting these terms, the user consents to the necessary identity verifications, which may include requesting additional documents to verify personal information and/or a photograph of their ID or identification document.

COMMUNICATION

When you use our services, website, chat function, emails, messages through electronic platforms, WhatsApp, or SMS, you are communicating electronically with us at aeropost.

By accepting our Terms and Conditions, you give your informed and explicit consent to receive from aeropost:

• Electronic communications and/or telemarketing.
• Updates on agreements, news, and notices.
• Notifications that we send electronically through platforms, specifically through social networks (WhatsApp or similar) and SMS.

Our communications require your acceptance to comply with the legal requirements established by the platforms of electronic communication providers, so only in this way do you confirm your approval to receive notices, inquiries, and/or confirmations of the imports or purchases you make.

In this regard, aeropost may communicate with its customers using the following platforms:

• Email
• App Notifications
• SMS
• WhatsApp
• Calls
• Website

We will periodically send you newsletters and/or free messages that directly promote the use of our site or services. When you receive newsletters or promotional communications from us, you can indicate a preference to stop receiving further communications and will have the opportunity to “unsubscribe” by following the unsubscribe instructions provided in the email you received, in “My Account” section, or by contacting us directly (see the contact information mentioned above). Despite your indicated preferences, we may still send you communications related to the status of your packages and the service, including notices of any update to our Terms of Use or Privacy Policy.

Opting Out of Mobile Messages

We may send you messages, including advertisements, through SMS, WAP, or mobile services. You can opt ou of receiving these messages from us in the following ways:

• Reply “Stop” to the SMS you received.
• Go to “My Account” section and disable notifications.

COOKIES

If at any time you decide that no longer wish to accept cookies from our service for any of the purposes described above, you can instruct your browser to change its settings to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. Please refer to your browser’s technical information. However, if you do not accept cookies, you may not be able to use all part of the service or all functionalities of the service. If you have any questions about how to disable or modify cookies, please let us know using the contact information provided above.

Unlinking Social Media

Check the privacy settings of the social media platform to determine how you can adjust our permissions and manage the interactivity between the services and your social media account.

About Processing in Miami ("Miami Address")

Each tracking number represents an individual package (“Shipment”), even if the shipment includes multiple items and/or documents. Each individual piece of a multi-piece shipment will be treated as a separate shipment and will be charged according to aeropost’s service rates.

aeropost reserves the right to refuse the acceptance of shipments if it is discovered that they have been opened, tampered with, or damage prior arrival. aeropost offers a service for each shipment and do not provide Consolidation Services. aeropost does not transport cash, drugs, or other items prohibited or restricted by the legislation of the United States of America or the destination countries. aeropost is responsible for reporting these violations to the appropriate government authorities.

To avoid delays in service, aeropost reserves the right to assign a market value to any unpre-alerted item that does not come with a document (invoice) indicating its value at the time of inspection at our operations center in Miami. In the event that the value declared by the customer is lower than the market value of the item and this results in a value adjustment by a local customs inspector, aeropost will transfer the amount of the adjustment and any penalties incurred due to a customs misdeclaration.

Shipments may be held at the Miami address for up to thirty (30) days due to, among other reasons, unpaid invoices, lack of payment, additional preparation for the shipping process, or receipt of shipments with errors in the recipient’s name, address, and aeropost account number. aeropost reserves the right to destroy or dispose of, at its sole discretion, any shipment that has not been claimed, or has been for more than thirty (30) days at the Miami address or at aeropost facilities in the destination country.

aeropost transport shipments from the Miami address to your final destination, including customs service and delivery to the customer. These services are charged according to the rate table published on aeropost.

Compliance for the Miami Processing Service ("Miami Address").

aeropost complies with all applicable laws of the United States of America and the destination countries when providing aeropost Services. To enable such compliance, you agree to provide aeropost with legal and accurate information regarding your name, address, phone numbers, email and payment information when necessary. You, the Customer, also agree to:

• Complete USPS Form 1583.
• Provide two (2) forms of identification, one (1) valid government-issued photo ID.
• Authorize aeropost to review and inspect all shipments, packages, and cargo.
• Allow U.S. Customs and Border Protection to inspect and confiscate prohibited items outside of the U.S.

You agree that aeropost complies with U.S. security regulations when processing and preparing materials for air shipment, including the transportation of hazardous materials, which may incur additional costs.

Do not ship restricted or prohibited items, as included here: aeropost.com/site/en/bringing-restricted-shipments. This list is determined by both U.S. export restrictions and regulations and the import restrictions and regulations of the destination country.

Obtain and pay for any additional permits required by legislation for the import of specific items, as required by local authorities.

When using the Miami address, you must use the purchase invoice to declare the value and description of the product being shipped so that we can submit the customs declaration.

According to the regulations of the Transportation Security Administration (TSA), if a package contains physical documentation that differs from the documentation provided by the customer, aeropost will use the physical documentation to process the package.

When using the Miami address option, you, the Customer, are solely responsible for paying any taxes, fees, charges, or fines imposed by customs authorities due to an erroneous declaration of value, or any penalties imposed by customs authorities for falsifying information or sending prohibited items.

Correspondence

aeropost is recognized as a Commercial Mail Receiving Agency (CRMA) by the United States Postal Service (USPS) and must comply with all USPS regulations. Please note that not all correspondence (“mail”) is tax-exempt. Payment of duties may be required for certain types of mail, such as magazines, promotional materials, and books. The Customer is responsible for the total cost of shipping and any taxes incurred.

aeropost identifies spam as prepaid sponsored mail delivered by the United States Postal Service, which includes items such as free catalogs and unsolicited promotional material. aeropost will credit your account for spam based on its weight. The Customer must return the spam to receive the credit.

Prices and Payment for Miami Processing Service ("Miami Address") and Correspondence.

aeropost offers Customers an updated rate accessible by visiting aeropost.com and selecting their country, https://aeropost.com/SCL/en/rates. aeropost reserves the right to modify its rates as necessary and without prior notice, in accordance with market conditions and supplier prices.

Packages arriving at the Miami address will be subject to additional charges related to transportation to the destination country and customs duties, as determined by local authorities.

aeropost will carry out all necessary customs clearance procedures, without prior authorization from the Customer, for all shipments with a CIF value of less than USD $1,000. If the shipment exceeds this amount, aeropost will request authorization and advance payment from the Customer before releasing the item from customs. aeropost handle and processes all requirements regarding permits and tax exemptions according to the legislation of each country.

aeropost is not responsible for additional charges made by any financial institution or payment platform chosen by the Customer to pay for aeropost services. This includes, but is not limited to, interest accrued on credit card used for purchases on aeropost, where delivery exceeds the normal billing cycle. Additionally, aeropost will not be liable for any fees charges applied by the payment platform for processing international transactions through aeropost, My Account, or other merchants.

Heavy Weight

aeropost offers a “Heavy Weight" service for certain countries in Latin America and the Caribbean under its Miami Processing Service ("the Miami address"). To use this service, the minimum shipment weight is 40KG. Any shipment below this weight will not qualify for this service and will automatically be classified as a regular shipment.

All packages received at aeropost under the “Heavy Weight” accounts will be held until the shipment is schedule, and consequently, their release.

Deliveries of packages under the “Heavy Weight” program will be made exclusive to the customer’s home address and will not be available for pickup at the Experience Centers or Smart Lockers.

We provide customers with an updated rate table that includes the Heavy Weight fee (https://aeropost.com/SCL/en/rates). aeropost reserves the right to modify its rates as necessary and without prior notice, in accordance with market conditions and supplier prices.

Return Service for the Miami Processing Service ("the Miami address")

aeropost offers the service known as Return Service, where the CUSTOMER can, through our company, process the return of purchases made abroad. For this, the CUSTOMER must have the document called Merchandise Return Authorization, hereinafter referred to as RMA, issued by their Supplier abroad. The Return Service covers the reimbursement of the payment made by the Customer for transportation, customs processing, and import duties.

The Return Service is valid in all delivery areas of aeropost. Our Return Service covers up to USD $10,000.00 (ten thousand US dollars) based on the declared value of the item at the time of the pre-alert of the package or the documentation provided for customs processing.

All imports will be valued based on the amount or invoice initially provided by the Customer during the pre-alert or the documentation submitted for customs processing, whichever is lower. On the other hand, if there are overvaluations made by customs in the destination country due to the absence of the invoice that the Customer was supposed to provide in the package’s pre-alert, they will not be covered by the Return Service Program or by aeropost.

To execute the return and/or refund of packages imported thought our Miami Processing Service ("the Miami address"), it is strictly necessary that the Client:

• Provide the return authorization from the Provider, known as RMA (Return Merchandise Authorization), with a minimum expiration date of 15 calendar days, preferably with a return label. In the event that the seller does not provide a return label, it is at the client's own risk. If the final address is not a valid address or if the final contact information for delivery is incorrect, and therefore delivery cannot be successfully made, the package will be abandoned in the destination country, and aeropost will not be responsible for the cost of the item.
• Complete the U.S. Postal Service Form 1583 (a form that must be provided by the aeropost Agent).
• Provide one (1) valid government-issued photo ID.

Once these requirements are met, the Return Service program will proceed to review and verify, based on customs records, the weight of the items, and photographic records, that the package(s) returned by the Customer are the same as those received through our service. If everything is in order, the return process will continue; otherwise, the customer will be contacted to resolve any issues.

Return Service Coverage

The Return Service includes and is covered solely for:

• Merchandise received in the United States at the address: 1 aeropost Way + (Customer account number), Miami FL 33206.
• Returns sent to the original supplier's address of the merchandise and transported by aeropost.
• The Return Service covers lost shipments that do not reach the Miami address, provided that the merchant's delivery company certifies delivery to 1 aeropost Way + (Customer account number), Miami FL 33206.
• The Return Service also covers the verified value of lost shipments once they enter aeropost's warehouses in Miami and are registered in aeropost's system.
• The Return Service does not cover shipments to third-party addresses within or outside the United States. Any shipment to a different address than the original supplier will incur additional charges for the Customer.

* Packages delivered to an address other than 1 aeropost Way + (Customer account number), Miami FL 33206, whether due to customer or carrier error, are not covered by this return policy. aeropost is not responsible for any damage or loss that may occur as this is beyond our control.

Place to Return the Merchandise

The Customer agrees that, regardless of where they received their import —whether at an Experience Center (aeropost Store), Delivery Route (Home Delivery or Office Delivery), or aeropost Smart Locker— merchandise returns will only be requested and processed at our Experience Centers (aeropost Stores). If additional Experience Centers become available for receiving returns, aeropost will promptly inform the Customer to facilitate this process.

Special delivery conditions apply for the return of automotive parts and components. Products must be clean and free of grease, oil, and fuel.

aeropost reserved the right to return the package to the Provider or refund the Customer the value declared by them, as long as there is a valid RMA with a minimum expiration of 15 calendar days. This applied for up to one calendar year (from date to date) after:

• Delivered to the Customer in an aeropost Experience Center (Package Status: Ready for Pickup
• Ready for Pickup in aeropost Smart Locker.
• To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
• Stored in Warehouse: Pending Payment for Delivery.

In the event that a return is processed, and the manufacturer sends a new item, the Customer will be responsible for assuming the duties and associated charges as if it were a new shipment, since aeropost has refunded the shipping charges and import taxes of the original product. Furthermore, it is the Customer’s responsibility to provide the invoice with the actual value of the product, even if it is related to a warranty from the original supplier, as it is not possible to internationalize or import goods with a zero value according to the customs regulations of the country.

aeropost only accepts claims for incomplete or damaged shipments up to 10 business days (Monday to Saturday) after:

• Delivered to the Customer in an aeropost Experience Center (Package Status: Ready for Pickup
• Ready for Pickup in aeropost Smart Locker.
• To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
• Stored in Warehouse: Pending Payment for Delivery.

Claims for lost items can be made through any Customer Service channel.

To verify the loss of a shipment that has not entered aeropost’s system, the customer must provide proof of delivery issued by the seller’s logistics operator, verifying the delivery of the package to our facilities (1 aeropost Way + [Customer Account Number], Miami FL 33206), if delivery is confirmed by the logistics operator, a credit will be issued to the customer’s aeropost account or through the available payment options in the destination country, according to their choice.

The Return Service is also available for the "Heavy Weight" service (maritime service) in countries where this service is offered.

Merchandise Exclusions and Conditions

aeropost is not responsible for: packages containing stamps, jewelry, gems or raw precious metals, coins, checks, debit or credit cards, gift cards, manuscripts, stocks, firearms and their parts and accessories, tickets or travel vouchers of any kind, automobiles, models of ships, planes, or architectural models (scale models), perishable goods of all kinds, neon signs, antiques, and any other restricted or prohibited items, as specified in the following link: https://aeropost.com/SCL/en/restricted. If the Customer received, purchased, or requested their shipment, they did so at their own risk.

aeropost does not cover claims for the opening, confiscation or destruction of packages by customs authorities, both in the United States of America and in the destination country.

Refunds

Refunds related to the Returns Service will be processed primarily through the same payment method used by the Customer for the initial payment or as a credit to the Customer's aeropost account.

Certificates of Origin Trade Agreements and Treaties (exclusive to Chile)

Foreign Trade Operators have the opportunity to access the tariff preferences established by the trade agreements signed so far by Chile. To do this, it must be demonstrated that the goods to be imported actually originate from the country with which a preferential agreement has been made, as well as that they comply with other rules or provisions

The tariff preferences established by the trade agreement signed so far by Chile typically allow Foreign Trade Operators to avoid paying the customs duties associated with the importation of certain goods, collecting only VAT (or other additional or specific taxes depending on the goods).

To do this, aeropost must verify that the items are in "Arrived at Destination Country" status and that the products or items to be imported meet the so-called "proof of origin," as well as other rules or provisions detailed below:

Proof of Origin: This verifies the origin of the goods, meaning that they actually come from the country with which a preferential agreement has been established. The proof of origin must be presented and valid at the time of import, according to the validity period established in each agreement. Generally, there are two formats:

• Certificate of Origin: A certificate that verifies that the goods meet the requirements of the invoked agreement, issued by an authorized entity.
• Self-Certification: There are different modalities depending on the agreement, but generally, it allows the producer, exporter, or importer to certify the origin of the goods, either through a declaration on the invoice or another commercial document related to the transaction.

Special Cases / Duty Refund

If the importer fails to provide the Proof of Origin during the importation process of the goods, but the goods comply with the Rules of Origin, they can state that they will request the tariff preference at a later time. Once they present the Proof, and it is verified to be valid at the time of importation, they will have between 6 and 24 months (the timeframe depends on each agreement) to request a refund of the extra payments made. If the agreement does not include a specific regulation, Article 131 bis of the Customs Ordinance allows for the refund to be requested up to 1 year after the products have been imported.

Under Valuations and Presumption of Abandonment (exclusive for Chile)

In cases of delays in the entry of shipments due to customs depreciation, counterfeit goods, prohibited items, or any characteristics that hinder the normal processing of the shipment, after 30 calendar days from the arrival date and while the shipment is still in the customs deposit, the import declaration will initially be associated with "goods subject to surcharge for presumed abandonment" (Artículo 154 Ordenanza Aduanera) and aeropost Chile SA reserves the right to proceed with the entry of said shipment.

Any surcharge or fine generated for the processing of a shipment beyond 30 calendar days from its arrival will be the sole responsibility of the Customer.

aeropost Chile SA is not liable for any damage or degradation suffered by a shipment after 30 consecutive days from its arrival or after being in custody chains and/or presumed abandonment.

If the shipment has been undervalued for customs purposes, if the recipient cannot be identified or located, or if the recipient refuses to pay customs duties or other charges, the shipment may be abandoned, destroyed, or sold without incurring any liability to the recipient, sender, or any other person, with the proceeds applied to cover fees, charges, and administrative expenses.

aeropost Chile SA se reserves the right to open and inspect a shipment without prior notice in both the United States and Chile, for reasons of security, customs, or other air or airport regulations.

Our Purpose

aeropost believes it is important to protect the privacy of customers and other owners of personal information. We collect and use your information, including your name, contact information, postal address, other identifying information, purchase history, etc., solely to provide you with better service and fulfill our corporate mission.

Your Consent

By using our website in any way, you are making an unequivocal act that allows us to reasonably conclude that you agree with our use of your data and that you have accepted the terms and conditions described in this Policy.

Collection of Personal Data and Security

You provide, obtain, and may store your personal information within the scope of the use described in this document when you:

• Create an account to receive news or notifications from aeropost;
• Maintain a business relationship with aeropost or communicate with us for any other reason, whether by email, phone, fax, in writing, or in person at one of our offices.

We make all commercially reasonable efforts to protect such information from unauthorized access, loss, misuse, or alteration through technical, contractual, physical, and administrative measures.

Additional Online Data Collection and Related Security

When you visit our website, we may automatically collect information that helps us recognize you and assists us in providing you with better service, which includes, among other things, your computer's network address and system operation; the site from which you linked to us, your activity on the site, and the time and date of your visit and purchases. Confidentially and responsibly, we collect, process, and maintain certain payment information in accordance with the data security standards adopted by credit card companies such as Visa, MasterCard, and American Express. This means we do not retain credit card numbers, debit card PIN numbers, or credit card security codes, and whenever we store any information, we use appropriate encryption and access controls to protect it. If you use our website, any transmission of your data will be protected by Secure Socket Layer (SSL) or Transport Layer Security (TLS) encrypted technologies.

Types of Data We Collect and Use:

• Personal Data: Refers to data that allows someone to identify or contact you, including, for example, your name, address, phone number, email address, as well as any other non-public information about you that is associated or linked to any of the above data.
• Anonymous Data: Means data that is not associated or linked to your Personal Data; Anonymous data does not, by itself, allow for the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
• Information Provided by Facebook, Google, TikTok, and Other Social Media Sites: The Services allow users to register for an account and log in through social media sites such as Facebook and Google (each a "SNS"). By registering or logging in through an SNS, you are allowing the Services to access your information and agree to the Terms of Use and Privacy Policy of the SNS regarding such services. You may receive information from the SNS to facilitate the creation of an account with us. Any information we collect from your SNS account may depend on the privacy settings you have with that SNS, so please consult the privacy and data practices of the SNS.
• Short Message Services and WAP: We may provide you with services through which you can receive messages on your phone or wireless device. We may also offer content through WAP and mobile services. If you subscribe to one of our SMS or WhatsApp services or an SMS service from one of our partners, you agree to receive services and messages at the address you provide for such purposes. We will use the information we obtain in relation to these services in accordance with this Privacy Policy. Your wireless service provider and other service providers not affiliated with aeropost may also collect data regarding the use of your wireless device, and their practices are governed by their own policies. By accepting these Terms and Conditions, you agree to subscribe to any SMS and/or WhatsApp service and agree to receive messages as described above. You understand that standard charges from your wireless service provider apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received and that you are authorized to approve the corresponding charges.
• Creation of Anonymous Data: We may create records of Anonymous Data from Personal Data by excluding information (such as your name) that personally identifies you. We use this Anonymous Data to analyze request and usage patterns so that we can improve our Services and enhance the navigation of the Site. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties at our sole discretion.
• Corporate Restructuring: We may share some or all of your Personal Data in connection with or during the negotiation of any transaction or proceeding involving merger, financing, acquisition, or dissolution that involves the sale, transfer, divestiture, or disclosure of all or part of our business or assets. In the event of insolvency, bankruptcy, or judicial administration, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will own the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
• Social Media Sites: Our Services may allow you to post content on SNSs. If you choose to do this, we will provide information to those SNSs according to your choices. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and the privacy policy of the external provider of those SNSs. We will not be responsible for: (i) the availability or accuracy of those SNSs; (ii) the content, products, or services or the availability of those SNSs; or (iii) your use of those SNSs.

Use, Storage, and Disclosure of Your Personal Data

aeropost uses the personal information it collects to process your orders or transactions, to follow up on any requests or comments you may have, to provide quality customer service, and to understand your purchasing needs in order to serve you better. We may use your personal information to offer you promotional information, products and services, and special notifications. In the case of employees and suppliers, aeropost uses your personal information to process payments, support internal and external audit processes, and for additional purposes to enhance the relationship between you and aeropost.

If you apply for or request certain products, offers, or services, the personal information provided may be shared directly with third parties that provide the requested products, offers, or services. The third parties we may share information with are not allowed to use the personal information we share with them for any purposes other than providing the services we requested. Since we are not responsible for any additional information you provide directly to these third parties, you should familiarize yourself with their privacy and security policies and practices before disclosing any information to them.

We are not responsible for any information you provide to third parties. If you provide additional information to third parties, they (subject to applicable laws and their privacy policies) may share with us the information you provided and information about how you use their services. Additionally, if we terminate our relationship with the third party, the information you provided to them may be disclosed to us, and we may share it with a new third party that offers the same or similar services.

Additionally, we may disclose personal information when it is reasonably necessary to comply with a legal process or authorities, respond to any demands, or protect the rights, property, or personal safety of aeropost, our customers, employees, or the public. Information about our customers, including personal information, may be disclosed or transferred as part of or during negotiations for any merger, sale of company assets, or acquisition.

Similarly, we may transfer or transmit (as applicable) your personal data to other companies abroad for security, management, efficiency reasons, and to provide you with better service, unless you indicate otherwise. aeropost has adopted measures for these companies to implement, in their jurisdiction and in accordance with applicable laws, security standards and personal data protection similar to those stipulated in this document and aeropost's policies in general. Additionally, we inform you that if we no longer need to process your data, we may delete it from our databases.

Third-Party Data and Aggregate Data

In accordance with agreements between aeropost and third parties, aeropost may match user information with third-party data. aeropost may also disclose aggregated member statistics (i.e., percentage of female buyers, percentage of online users) in order to describe our business or services to potential partners, advertisers, and other third parties, as well as for other legal purposes.

Use of Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser, which help us identify you when you visit our website. You can choose options regarding cookies. By modifying your browsing preferences, you have the option to accept all cookies, be notified when a cookie is set, or reject all cookies. If you choose to reject all cookies, you may not be able to use aeropost services that require registration. As a provider of personal data in relation to aeropost, you may:

• Review and request that we update, modify, or delete your personal information;
• Receive additional information, upon request, about the use of personal data;
• Revoke (eventually) an express authorization to process the information;
• Access your personal data processed during the last year.

Google Analytics

aeropost uses Google Analytics analysis tools to analyze the traffic on this website. Google Analytics does not create individual visitor profiles and only collects data in aggregate. For more information about Google Analytics, click on the following link: http://www.google.com/analytics

How can you access or correct your information?

You have the right to access your personally identifiable information held by aeropost. You can correct factual errors in that information by sending us a request that accurately demonstrates the error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Questions or inquiries

If you have questions or inquiries about this Policy or any other aspect of this website, or if you wish to contact us for any reason, please reach out to us at service@aeropost.com.

This Policy may be modified at any time or for any reason. It is considered valid from the date of publication on the website. Therefore, we recommend that you periodically review our website to stay informed of any changes.

How to contact aeropost to restrict the use of your personal data

Subject to the above, you can inform us that you do not wish to receive promotional offers or other marketing communications, or request that we limit the use and distribution of your personal information. Although the information is collected, you can restrict how it is used. Please use the address provided above.

Dispute Resolution

aeropost strives to provide a highly satisfying shopping experience. If you are unable to resolve an issue satisfactorily, please send us a message at customercare@aeropost.com.

Our headquarters is located in Miami, Florida, and our legal jurisdiction is that of Miami-Dade County in Florida. Our address is:

aeropost
PO 25331

1 aeropost Way #MIA 4567
Miami, FL 33102-5331
Miami, FL 33206-3206

How to contact aeropost or report violations?

If you have any questions, concerns, or complaints regarding our Privacy Policy or our data collection or processing practices, or if you would like to report any security violations, please contact us through the following methods:

• aeropost
  1 aeropost Way # MIA 4567
  Miami, FL 33206-3206
• aeropost
  PO 25331
  Miami, FL 33102-5331
• service@aeropost.com

Additionally, to submit a request, inquiry, complaint, or claim in writing from the data subject, please direct your communication to the designated address or the provided email account. Upon receiving your request, we will follow our internal procedure to address the matter appropriately.

aeropost will not be responsible, under any circumstances, for attacks or incidents against the security of our computer systems, nor for unauthorized, fraudulent, or illegal actions that may compromise the confidentiality, integrity, or authenticity of the information published or the associated content and services.

In strict respect for the principle of Security in the Processing of Personal Data, aeropost implements the necessary technical, human, and administrative measures to safeguard records and minimize the risks of alteration, loss, unauthorized access or use, inquiry, and technical failures. aeropost's responsibility is limited to providing the appropriate means for this purpose.

We do not intentionally collect personal data from visitors under the age of 16. If a child under 16 years old submits personal data to aeropost, and we become aware that the personal data is information from a child under 16 years old, we will attempt to delete the information as soon as possible. If you believe we may have personal data from a child under 16 years old, please contact us at service@aeropost.com.

If you are not a U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy. Additionally, your Personal Data may be processed in the country where it was collected and in other countries, including the United States, where laws regarding the processing of Personal Data may be less stringent than the laws of your country. By providing your data, you consent to such processing and transfer.

COPYRIGHT

All content hosted or made available through any of aeropost's Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of aeropost or its content providers and is protected by domestic and intellectual property laws of the United States of America. All content hosted or made available through any aeropost Service as a whole is the exclusive property of aeropost and is protected by national and United States intellectual property laws.

TRADEMARKS

The graphics, logos, page headers, button icons, scripts, and service names that appear or are available through aeropost's Services are trademarks or represent the commercial image of aeropost in the United States of America and other countries. aeropost's trademarks and commercial image may not be used in any way that could cause confusion among users or that could disparage or discredit aeropost. All other trademarks not owned by aeropost and available through aeropost's Services are the property of their respective owners, who may or may not be affiliated with, related to, or sponsored by aeropost.

LICENSES AND ACCESS

Subject to compliance with these Terms and Conditions, as well as payment of the applicable price, aeropost or its content providers grant you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use aeropost's Services for personal, non-commercial purposes. This license does not include any right of resale or commercial use of any aeropost Services or their contents; any right to compile or use any product lists, descriptions, or prices; any right to make any derivative use of aeropost Services or their contents; to download or copy any account information for the benefit of another company; or the use of data mining tools, robots, or similar processes, nor the application of reverse engineering systems or processes.

aeropost and its licensors, suppliers, publishers, rights holders, or other content providers reserve any rights not expressly contained in these Terms and Conditions. Reproduction, duplication, copying, selling, reselling, or exploiting any kind of aeropost Services or any part thereof for commercial purposes is not permitted without our prior written consent in each case. It is also prohibited to place or use placement techniques to introduce any trademark, logo, or other copyright-protected information (including images, text, page designs, or formats) of aeropost without the corresponding prior written consent. The use of meta-tags or any other "hidden text" using aeropost's names or trademarks without our prior written consent is not allowed. You may not misuse aeropost Services. You are only allowed to use aeropost Services legally. Any breach by you of these Terms and Conditions will result in the termination of the licenses granted by aeropost.

EXCLUSIONS OF WARRANTIES AND LIMITS ON OUR LIABILITY

aeropost Services and all other information, content, materials, products (including the Website and software), and other services included and/or made available through aeropost Services are offered "as is" and "as available" unless otherwise stated in writing. aeropost makes no representations or warranties, express or implied, regarding the operation of aeropost Services or the information, content materials, products (including the website and software), or any other materials made available through aeropost Services, unless otherwise stated in writing. You expressly agree that your use of aeropost Services is at your own risk.

To the extent permitted by applicable law, aeropost disclaims any warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. aeropost does not warrant that aeropost Services, the information content, materials, products (including software), or other services included or made available through aeropost services, aeropost administrators, or electronic communications sent from aeropost are free of viruses or other harmful components. aeropost will not be liable for any damages of any kind arising from the use of any Amazon service, or any information, content, material, product (including software), or other services included or made available through any aeropost services, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

The laws of some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.