PROHIBITED & RESTRICTED PRODUCTS

Save time and money by understanding the difference between "prohibited products" and "restricted products."

Prohibited vs. Restricted Products

While these terms may sound similar, they have different meanings and implications. Prohibited products cannot be imported under any circumstances because they are dangerous, illegal, or pose health, safety, or environmental risks. On the other hand, restricted products are not completely banned but must comply with additional regulations to be imported. These products are subject to stricter inspections and may require special packaging, permits, or other additional documentation.

What are Restricted Products?

Restricted products are items considered dangerous for air transport that need special handling and packaging, or they are goods restricted by customs that require special permits to enter the country. Both can be transported if they meet additional regulations and are subject to stricter inspections.

Products Requiring Special Handling

• Car or bike shock absorbers
• Perfumes
• Chemicals
• Electronic equipment
• Lithium batteries

For more details on shipping lithium batteries and other products, you can contact Customer Service.

Customs Restricted Products

The following are some examples of products that require special permits to enter Chile:

What are Prohibited Products?

Prohibited products are any items that are not allowed to be shipped under any circumstances, whether due to air transport bans or restrictions imposed by Chilean legislation.

Prohibited Products

The list of products prohibited by Aeropost and subject to legal restrictions is extensive. While not exhaustive, these items include but are not limited to:

• Airbags
• Hoverboards
• Lithium metal batteries not packed with or installed in equipment
• Human remains, including ashes
• Animals, furs, and animal products
• Jewelry, precious stones, and metals
• Cash, coins, and checks
• Credit or debit cards
• Gift cards
• Explosives, weapons, ammunition, weapon accessories, airsoft or replica guns
• Any item containing alcohol as the primary ingredient
• Hazardous and combustible materials (as defined in IATA Regulations)
• Gas tools
• Tear gas or pepper spray
• Poisons
• Batteries containing chemicals
• Pressurized containers
• Matches and lighters
• Manuscripts
• Passports and identification documents
• Stamps or transportation titles of any kind
• Academic, property, and other titles
• Maps, geographic charts, and other documents indicating international borders and national territory limits
• Any type of alcoholic beverages

Please do not send these products to your Miami address as they cannot be transported, and you will have to bear the costs of destruction or return to the supplier.

This decision is a result of Aeropost policy, following full consideration of operational, legal, and risk management implications. If you have questions about a product not on this list, you can write to us at apchile@aeropost.com or check the customs page here

IMPORTANT NOTES

• Special handling fee: USD $10.00 + VAT.
• Aeropost does not process or manage permits for products requiring them; this must be done by the consignee of the shipment.
• For shipments requiring a permit, the customer is responsible for sending Aeropost the document to process the corresponding nationalization.
• The customer has 30 calendar days from the arrival of the shipment to provide the corresponding permit to customs; otherwise, customs will apply additional charges for fiscal storage.
• If the requested permit is not provided within 60 calendar days, the shipment will be declared "abandoned" according to customs processes.

FAQ

How will Aeropost identify prohibited products in a package?

Aeropost has the right to open and inspect the contents of a shipment under the following circumstances:

• a) Odor or signs of leakage from the package: Stains on the container could suggest a leak, and a foul odor could indicate a perishable item in bad condition. In both cases, depot staff have a valid reason to inspect the package.
• b) Inappropriate packaging: In the event of suspected prohibited items due to damaged packaging, Aeropost will proceed with a detailed inspection.
• c) Suspicious shape of the package: If the packaging resembles that of a prohibited item, Aeropost personnel will proceed to examine it.

What are the consequences of shipping these goods with Aeropost?

Aeropost does not provide insurance or liability coverage for shipments containing any items on its prohibited products list. If the restricted or prohibited item is discovered by our logistics operators, they may refuse to transport the package without the option of a refund.

If the items are discovered during normal or customs checks during transit, the goods may be destroyed or returned to the sender. When this occurs, Aeropost will contact you to inform you of the next steps.

Therefore, we strongly advise against providing inaccurate information or intentionally undervaluing your products to avoid taxes. If detected, your shipment will be held by customs officers, and you risk facing penalties for shipping prohibited items.