At checkout, list your FREE U.S. ADDRESS as the address for the order to be shipped to. To prevent delays in receiving your package(s), please ensure that you input the correct name and address. Your Miami address is a physical address where Aeropost receives and processes your packages and then sends them to your selected store or smart parcel locker in your destination country. No customer address is exactly the same; each address is made up of your account number, your country code (3 letters), our physical address, and the postal code. (Example below) Miami Address for PACKAGES (Billing and Shipping Address) Name: [[ CUSTOMER NAME ]] [[ GTW ]]-[[ ACCOUNT# ]] Address Line 1: 1 Aeropost Way Address Line 2: City: Miami State: FL Zip Code: 33206-3206 Phone Number: (786) 322-2032 Note: Please only include your First and Last Name, no Middle or Second Last Name.

Before placing an order with your FREE U.S. ADDRESS, you can view an estimate of how much you will have to pay for the shipment and nationalization of the package. To do so, simply enter the following details into the Aeropost Cost Calculator: product category, product weight, listed price, and your account type. In order to generate the most accurate estimated cost, be sure to list the correct product category by either typing the name of the item you want to quote or the name most similar to the item. (for example, for a stopwatch you can enter "clock").

After making a purchase, you should submit an Aeropost pre-alert to let us know in advance that a package is on its way to our Miami fulfillment center. This step is crucial in ensuring that package processing is faster and smoother. To submit a pre-alert for an incoming package, go to 'My Account' and select + PRE-ALERT YOUR PACKAGE. Fill-in the pre-alert form with the package details and upload the invoice.

To return a package you must contact the supplier or manufacturer of the product and obtain a return authorization (neither Aeropost nor its affiliates can contact the supplier or manufacturer to request such authorization). Once it has been issued, you must contact Aeropost and an agent will give you the instructions to follow. Aeropost must receive all the corresponding documentation as well as the merchandise to be returned no later than 15 business days prior to the expiration date of the return authorization issued by the supplier.

After you enter your card information, click the Auto-Pay option. Your card data will then be securely encrypted and linked to your account for future billings. OR Go to My Account » Profile » Payment Methods, and select AutoPay to save your card information in advance for future purchases.