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Aeropost Marketplace
U.S. address with Mailpac
FAQs
Get the answers to common questions
How to buy?
Which payment methods are available?
You may pay in My Account, using your international debit or credit card, or PayPal.
How are refunds made?
Online payments are reimbursed by the payment method used for the transaction (credit or debit card, PayPal, etc.). It may take 3 to 5 business days for credits to reflect in the customer’s account; it may take up to 60 days for reversals to reflect in the customer’s bank account (subject to banking institutions’ policies).
Does the Miami office receive packages during the weekends?
No. Our offices in Miami are closed on weekends.
Packages are received Monday through Friday from 9:00 a.m. to 5:00 p.m. local Miami time.
My Account
What it is My Account?
My Account is the easiest way to access your account information through our website. When your account is activated, you will get an email with your My Account password and you will be able to:
- View current account activity.
- Review and update your account information.
What I can do if I forgot my password?
If you forgot your password, click on the "Forgot your password?" link located on the My Account login at the top of this page. You will be asked to enter your country and account number, a few seconds later you will receive an email with your password.
Why doesn’t My Account show the purchase I made several days ago?
Packages are registered in My Account when they reach our Miami warehouse. A standard shipment within the U.S. usually takes 2 to 7 business days to arrive in Miami.
When they reach our warehouse, an Aerotrack number is assigned, which allows the package to be registered in our system.
Warranty & Returns Program
How does the return service work for items purchased on the Internet?
Aeropost offers a unique package protection program, which allows you to return the product to the vendor in the U.S. Learn more about the conditions of this program.
Does it cover items received in poor condition at final destination?
Yes, it covers the value of your order in case it has a damage due to the transportation process
Can I return packages with Aeroprotect?
Yes, Aeropost will proceed to review and corroborate, based on customs records, weight of the items and photographic records, that the package(s) returned by the Customer are the same(s) received through our service. For more detail of the process please review Terms and Conditions.
How do I return an order?
Aeropost.com returns are allowed through Aeropost stores.
Order Tracking
How do I track my purchase?
Once you pay for a purchase made through our site, you can track orders in My Account. Go to "My Order" and select "View Details" to see the shipping status.
